FAQs

Who is goldgold?
GoldGold.Co.Uk and GoldGold.UK is the same site and owned by Amleo Uk ltd registered number 06743477.

How do I buy gold from goldgold?
Buying bullion is safe and quick from us, you can buy gold, silver, platinum and palladium online in a simple and secure process.

Who can buy from goldgold?
We supply bullion bars and coins to all persons over the age of 18. If you wish to place a single order over £5,000 or if you place multiple orders which accrue over £5,000 in a year we require two forms of identification.

What forms of Identification do you require?
We require one form of photographic identification such as a passport or driving licence. We also require a document to prove your address such as a gas or electric bill.

Can I pay by Credit or Debit Card?
No, we currently only accept payments via bank transfer. We believe it’s the safest way to avoid fraud and online theft.

How can I pay for my order?
The quickest way to pay for your order is via bank transfer. You may also pay via cheque, although this takes 7 working days to clear and within which time the price of your order is likely to change and therefore we will provide you with a refreshed quote once the cheque has cleared.

Can my order price be fixed?
Your order price is fixed as soon as your funds have cleared. You may fix your order price by paying for your order within 30 minutes of the order price being emailed to you.

Do you add a commission fee to your posted prices?
No, the prices you see are the prices you pay. There are no additional costs to you, unless you wish to store your bullion in our secure facilities.

What happens if I don’t follow up on my order after it has been confirmed?
Your order price validity period will end if we do not receive payment within 30 minutes. You can then refresh the quote and pay.

Can I cancel my order?
Yes, you may cancel your order up to the point of despatch. A cancellation fee of £25.00 will be chargeable and an additional fee may apply depending on the metal market price on cancellation to account to any price decline you may be charged the difference.

Do you provide tracking codes?
If you like we can provide you with a unique and confidential tracking code to track your order after its been dispatched.

How long will it take to get my order?
We offer fast, insured next day delivery service once funds have cleared in the majority of orders. If your order is placed after 12pm, delivery will be the day after, however we will endeavour to do our best to ensure you receive your gold as soon as possible. We charge a minimum of £12 per order and orders based at £12 per KG.

Who is responsible if my order is lost or stolen while in transit?
We fully insured on all shipments and is responsible if anything should happen to your package whilst it is in transit to you. Please note we will not accept responsibility if you have instructed your delivery service to leave parcels for you without the need for a signature. Please note that if you are not in and your order is shipped back to us, you will incur a postage charge of approximately £10.00.

Do you ship outside of the UK?
No, we currently only deliver to the United Kingdom.

Can I sell my bars and coins back to you?
No, we do not offer the service at the moment. But watch this space.

Is there VAT on gold?
No, gold is exempt from VAT. Silver Bullion, Platinum and Palladium products are subject to VAT at 20%.

Do your bars have a assay certificate?
All our gold bars are from world’s leading manufacturers of gold, silver and other precious metals. All our bars are 24 carat gold and 99.99% purity. All bars and coins come with a certificate of authentication and all larger bars come with an unique serial number. All our bars are “good delivery” bars approved by the London Bullion Market Association.

Can I trust goldgold?
Yes. We invite you to review our references and client feedback. We enjoy building longterm business relationship and making our clients happy.

Can goldgold hold and store my purchases?
No, we do not offer the service at the moment. But watch this space.

Do you report my purchase of gold to HM Customs and Excise?
No, but we are legally bound to keep customer records of transactions for 6 years. These are the regulatory requirements for all gold bullion dealers under UK money laundering regulations.