Terms

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern GoldGold’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Definitions

The term ‘ GoldGold / GoldGold.uk / GoldGold.co.uk or ‘us’ or ‘we’ refers to the owner of the website Amleo UK Ltd, registered number 06743477. The term ‘you’ refers to the user or viewer of our website.

Terms of Use

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored by us for use by third parties.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Placing an Order

This website should be regarded as an invitation to treat. Any order placed by a customer is an offer to purchase, which GoldGold may accept or decline in its absolute discretion without having to give a reason. A confirmation email is notification that we have received your offer on our website. A contract is deemed to be made at the point of a despatched sale invoice being issued by Amleo Uk Ltd. Therefore all orders are subject to verification, us receiving payment and also stock availability.

To use the GoldGold’s website, service and to place Orders to receive Products via the Website, you must:

  • be resident (and remain resident) in the United Kingdom
  • be at least 18 years of age
  • complete our registration fully and provide any further information to enable us to comply with UK laws

It is your obligation to enter the correct registration address at the time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. The address cannot be changed once the order has been dispatched. Delivery will only be made to the address specified by you when you place your Order. We cannot deliver to P.O Box addresses.

The prices you must pay for the items ordered are set out on our website at the time you place your order. However where we discover an error in the price of the products you have ordered we will inform you as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to contact you we will treat the Order as cancelled.

We require cleared funds before an order can be dispatched. Ownership of the Products ordered shall pass to you on delivery provided that we have received the full value for such Products.

You may cancel your Order at any time prior to despatch by calling our Customer Help Line or by emailing us at invest@goldgold.co.uk. Please note that a cancellation fee of £25 and an additional fee based on the adverse movement of the underlying metal price may apply.

The right to cancel under the Distance Selling regulations does NOT apply because the goods we supply are dependent on fluctuations in the financial markets and as such are exempt from the right to cancel.

General

GOLDGOLD shall be under no liability for any delay or failure to deliver Products or otherwise perform any obligation as specified in these Terms if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Delivery of Goods

We require cleared funds before an order can be dispatched. All items are delivered via secure, recorded overnight delivery. We aim to dispatch items on the same day the order is placed, however this cannot be guaranteed and is subject to availability of the items, receipt of cleared funds and security/money laundering checks we are required to do. Ownership of the Products ordered shall pass to you on delivery provided that we have received the full value for such Products.

All deliveries must be signed for upon receipt. Please ensure you check the package for any signs of damage before signing for it. Do not accept packages that may have been damaged, resealed or tampered with. You should instruct the courier to return the item to us. Our insurance policy for delivery of the item terminates upon signing for delivery and we do not accept liability for loss once items have been accepted.

Although we aim to send orders out as quickly as possible, we cannot guarantee a delivery timeframe. Our representation of next day delivery is based on stock availability, cleared payments and satisfactory security checks. We are unable to refund delivery charges if orders are not received in a timely fashion due to carrier delays or delays in processing.